Mind Flow | Experience

Our Experience

Some of our project experiences highlights .......

Intelligent Workforce Management Solution

Integrated trouble ticket and work force management system to improve field operations while maximizing operational efficiencies on telecoms infrastructure
Managing 1,000 field engineers spread accross 6 country around APAC region with over 60,000 rouble tickets or work orders per month
Runs on cloud platform with integration to 3rd party system like remote monitoring system, SMS Gateway, Google Maps
Comprehensive mobile apps features to ease field operations performing the tasks and better tracking to meet SLA

Hospital Information Solution

Network Surveillance and Monitoring Solution (Probe)

For 2G, 3G, 4G/LTE & IDD/Roaming on Voice & Packet Data Network Monitoring
Working together with MNC business partners like Nexus and Netscout to provide the probe solution
Process huge network data that reached billions of transactions per day
Skill engineers to do network tapping including E1, VoIP/SIP and packet network interfaces
Managing the hardware delivery and installation at sites include Oracle/SUN and HPE servers, storages and CISCO switches
Performing site survey to design the infrastructure and DCN connectivity for nationwide sites deployment
Hundreds of servers and storages installed accross multiple sites with connectivity to main data centre
Involved probe deployment nationwide in Malaysia, Sri Lanka and Bangladesh

Customer Experience Management (CEM) Solution

For 2G, 3G & IDD/Roaming on Voice and Packet Data network
To deliver top 7 KQI like Voice & Packet Data CEI, Prepaid topup performance etc.
Working with main SI (Clarity) delivering the CEM platform which includes integration with various system data feeds
Perform the delivery of the probe (Nexus), OSS mediation (DigitalRoute) and customer experience analytics (Aito) systems
Probe deployment includes tapping the network, supply the hardware and perform (HPE) the site survey and DCN (CISCO)design
OSS mediation deployment includes data collection form various system data feeds like probe, CRM etc, data mapping/filtering, aggregation and northbound data push to CEM platform (Aito, BQM)
Customer experince analytics deployment includes reporting on active subscribers, subsribers faults analysis, minutes of use, volumes, location, devices etc
Involved probe deployment nationwide in Malaysia, Sri Lanka and Bangladesh

Data Centre Solution

Expert on enterprise and telecommunication data centre design, deployment and relocation
Including basic infrastructure preparation and networking design and deplyment
Basic infrastructure for layout, racking, power supply cabling and structured cabling
Networking for LAN and WAN design on IP connectivity and VLAN configuration
Involved in all projects deployment

Network Traffic Tapping & Aggregation Solution

Network traffic tapping and aggregation for probe solution including for other 3rd party solution
Network tapping is performed with a non intrusive tap with bypass feature that will not impact the live traffic
Network aggregation is performed to filter the required traffic for the probe system and can replicate same traffic to other 3rd party solution like Marketing system
Skills engineers perfoming the network tapping and reconfiguration on the aggregators