Our Experience


Some of our project experiences highlights .......



Intelligent Workforce Management Solution

  • Integrated trouble ticket and work force management system to improve field operations while maximizing operational efficiencies on telecoms infrastructure
  • Managing 1,000 field engineers spread accross 6 country around APAC region with over 60,000 rouble tickets or work orders per month
  • Runs on cloud platform with integration to 3rd party system like remote monitoring system, SMS Gateway, Google Maps
  • Comprehensive mobile apps features to ease field operations performing the tasks and better tracking to meet SLA



Hospital Information Solution

  • Managed services for government hospital that includes:
    • Hardware - 1,300 workstations
    • Network - CISCO, WiFi
    • Software - WIndow, Linux
    • Application System HIS - DXC, GE
    •  Data Centre - HPE
    • System Management - ManageEngine
    • Data Storage Management - Veritas, Oracle
    • Security - Firewall, Anti-virus
  • Preventive Maintenance
  • Support coverage for 24x7
  • Service Level Agreement
  • Spare Management
  • Onsite operation staff

Network Surveillance and Monitoring Solution (Probe)

  • For 2G, 3G, 4G/LTE & IDD/Roaming on Voice & Packet Data Network Monitoring
  • Working together with MNC business partners like Nexus and Netscout to provide the probe solution
  • Process huge network data that reached billions of transactions per day
  • Skill engineers to do network tapping including E1, VoIP/SIP and packet network interfaces
  • Managing the hardware delivery and installation at sites include Oracle/SUN and HPE servers, storages and CISCO switches
  • Performing site survey to design the infrastructure and DCN connectivity for nationwide sites deployment
  • Hundreds of servers and storages installed accross multiple sites with connectivity to main data centre
  • Involved probe deployment nationwide in Malaysia, Sri Lanka and Bangladesh



Customer Experience Management (CEM) Solution

  • For 2G, 3G & IDD/Roaming on Voice and Packet Data network 
  • To deliver top 7 KQI like Voice & Packet Data CEI, Prepaid topup performance etc.
  • Working with main SI (Clarity) delivering the CEM platform which includes integration with various system data feeds
  • Perform the delivery of the probe (Nexus), OSS mediation (DigitalRoute) and customer experience analytics (Aito) systems
  • Probe deployment includes tapping the network, supply the hardware and perform (HPE) the site survey and DCN (CISCO)design
  • OSS mediation deployment includes data collection form various system data feeds like probe, CRM etc, data mapping/filtering, aggregation and northbound data push to CEM platform (Aito, BQM)
  • Customer experince analytics deployment includes reporting on active subscribers, subsribers faults analysis, minutes of use, volumes, location, devices etc  
  • Involved probe deployment nationwide in Malaysia, Sri Lanka and Bangladesh




Data Centre Solution

  • Expert on enterprise and telecommunication data centre design, deployment and relocation
  • Including basic infrastructure preparation and networking design and deplyment
  • Basic infrastructure for layout, racking, power supply cabling and structured cabling
  • Networking for LAN and WAN design on IP connectivity and VLAN configuration
  • Involved in all projects deployment



Network Traffic Tapping & Aggregation Solution

  • Network traffic tapping and aggregation for probe solution including for other 3rd party solution
  • Network tapping is performed with a non intrusive tap with bypass feature that will not impact the live traffic
  • Network aggregation is performed to filter the required traffic for the probe system and can replicate same traffic to other 3rd party solution like Marketing system 
  • Skills engineers perfoming the network tapping and reconfiguration on the aggregators