Responsibilities:
- Monitoring and executing the health checks of the servers (HP, SUN and Dell servers), storage and network equipment’s (Cisco switches, router, access point and firewall)
- Manage escalation to hardware vendor
- Manage and maintain operating system, servers, network equipment’s, data storage
- Manage changes to systems and network configurations
- Overseeing security of all systems, especially the internet, and installing antivirus protection
- Fixing network faults
- Network maintenance
- Technical support for people using the network
- Day to day admin and monitoring of network use
- Attending scheduled Operations and Maintenance Meeting
- Ensuring the support issue is resolved within the SLA
- Update to the customer accordingly on the status of support issue until resolved
Requirements:
- Diploma in Information Systems, Business, Communications or related field
- Minimum 2 years of relevant technical experience in networking support
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